Internet marketers of dietary supplement and skincare products banned from deceptive advertising and billing practices
Defendants allegedly misled consumers into believing they were ordering “free trials” of products; used decoy websites to conceal their deceptive conduct.
November 15, 2017
by Canadian Packaging staff
A vast network of online marketers and the three people behind it have agreed to settle U.S. Federal Trade Commission charges that they sold more than 40 weight-loss, muscle-building, and wrinkle-reduction products to consumers using unsubstantiated health claims, fake magazine and news sites, bogus celebrity endorsements, and phony consumer testimonials.
The FTC also alleges that the defendants used deceptive offers of “free” and “risk-free” trials, and automatically enrolled consumers without their consent in negative option auto-ship programs with additional monthly charges.
The court order settling the FTC’s charges imposes a judgment of US$179 million – the amount that the FTC alleges consumers nationwide paid the defendants over a period of more than five years—which will be suspended after the defendants pay approximately US$6.4 million to the Commission.
It also prohibits the defendants from using the deceptive marketing tactics that they had allegedly used to promote their products and bans them in part from future negative option sales.
According to the FTC’s complaint, defendants Richard Fowler, Ryan Fowler, Nathan Martinez and the 19 companies they control (collectively operating as Tarr, Inc.) used fake media websites with domain names that appeared to be legitimate news or magazine sites, such as goodhousekeepingtoday.com, menshealth.com–i.link, and womenshealthi.com.
These fake sites had mastheads for what appeared to be legitimate news and journal organizations, including Men’s Health, Good Housekeeping, and Everyday with Dr. Oz. The sites featured reporters and celebrities, like Paula Deen, Dr. Oz, Jennifer Aniston and Jason Statham, who supposedly used the products themselves and experienced dramatic results. The FTC alleges that these celebrities never endorsed the defendants’ products.
The sites contained false claims that users would quickly and easily become wrinkle-free, add many pounds of muscle, or lose significant weight without changes to diet or exercise, the FTC contends.
An advertisement for one of the defendants’ biggest sellers, the “Miracle Garcinia Cambogia” weight-loss product, claimed: “I lost 23 lbs in 5 Weeks, No Special Diet, No Intense Exercise.” Meanwhile, consumers were lured into buying the defendants’ anti-wrinkle products through advertising claims such as, “LOOK 10 YEARS YOUNGER IN LESS THAN 4 WEEKS.” The FTC alleges the advertisements also falsely stated that the products’ dramatic results were supported by clinical studies.
According to the FTC, the defendants’ fake news and magazine sites and other deceptive advertisements contained links to the defendants’ product websites, where consumers were generally offered “risk free” trials. Consumers were told that, in exchange for $4.95 to cover shipping and handling, they would receive samples of the defendants’ products.
The websites failed to disclose that consumers who signed up for the supposedly free trial offers would be enrolled in negative option continuity programs, through which they would be charged for the initial supply of the products if they did not cancel within a short period of time, and then be billed about US$87 every month thereafter.
As a result, many consumers who signed up for what they thought were no cost, risk-free trials of the products, were unwittingly charged hundreds of dollars for often unwanted products. In addition, although the websites promised that the trial offers were “risk free” and “guaranteed 100% satisfaction,” the complaint alleges that the websites did not clearly disclose the steps consumers needed to take to cancel their orders and avoid being charged.
The complaint also alleges the defendants created different versions of websites for their products, in an apparent effort to conceal their deception from law enforcers like the FTC, as well as banks and payment processors. The decoy websites featured more-prominent disclosures, and the defendants shared these with banks and processors as part of their applications for merchant accounts that would allow the defendants to process payments for online purchases by consumers. They maintained alternative sets of webpages with inadequate disclosures, or in some instances no disclosures at all, and took steps to ensure that these were the versions of the websites that most consumers would encounter when purchasing the products.
Based on this alleged conduct, the complaint charges the defendants with violating the FTC Act, the Restore Online Shoppers’ Confidence Act (ROSCA), and the Electronic Funds Transfer Act (EFTA).
The court order settling the Commission’s charges permanently bans the defendants from using negative option features to sell dietary supplements, cosmetics, foods, or drugs; products that are sold on a trial or sample basis; or products that are sold as add-ons when consumers purchase other products.
If the defendants choose to use negative option programs for other products, they are required to provide enhanced disclosures, to secure consumers’ express informed consent before purchase, and to provide a simple mechanism to stop recurring charges, using the same medium that the consumer used to purchase the product.
The order also prohibits them from misrepresenting the terms and conditions of any offer and from misrepresenting the health benefits or efficacy of their products, and requires them to improve their supervision of affiliate marketers. They also must have appropriate substantiation before making certain health claims about their products.
The Commission files a complaint when it has “reason to believe” that the law has been or is being violated and it appears to the Commission that a proceeding is in the public interest. Stipulated final injunctions/orders have the force of law when approved and signed by the District Court judge.
The Federal Trade Commission works to promote competition, and protect and educate consumers. You can learn more about consumer topics and file a consumer complaint online at www.consumer.ftc.gov, or by calling 1-877-FTC-HELP (382-4357).
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