Canadian Packaging

Service With A Smile

By Andrew Joseph, Features Editor   

General Editorial Festo Inc.

As for Festo’s new Regional Contact Center, the Company will offer faster product support and technical assistance for its Canadian and U.S. customers. In fact, it has a goal to answer 80 per cent of the in-bound calls within 20 seconds of it entering the queue.

So. What’s the catch? Higher prices? Sub-standard engineering? No. None of the above. Festo realizes that without the customer, they are nothing and doesn’t mind spending a few bucks to ensure the customer is not only right, but happy, too.

For more information on Festo, call 1-877- GO FESTO (463-3786), e-mail to Festo.canada@ca.festo.com, or visit www.festo.ca.

Somewhere wondering if McDonalds still offers free Smiles on their menu,

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Andrew Joseph

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