Muller announces remote service plan
New enhanced plan minimizes equipment downtime and reduces stretchwrapping costs.
May 8, 2015
by Canadian Packaging staff
Chicago—Muller, a leading manufacturer of both innovative equipment and material load containment solutions, announces real-time equipment support through its Remote Service Plan.
With greater security and faster connection, the enhanced plan minimizes equipment downtime and reduces stretch wrapping costs.
Waiting for a technician to arrive can take hours or even days – and Muller knows that, which is why Muller’s service option allows technicians to connect to the equipment through a secure network and within minutes, the technician can login and diagnose, correct or upgrade any part of the equipment that is connected to the Ethernet network.
Available on all new Octopus rotary ring stretchwrap machines, the Remote Service Plan may be retrofitted onto existing Muller automatic stretch wrappers.
“For every minute the machine is not wrapping it’s costing the manufacturer money,” says Muller products and applications engineer Tom Mutch. “With the Remote Service Plan, we can now resolve many common issues over the internet.”
Upgrading existing Muller equipment is just as simple. After installing a device to the customers Ethernet network, Muller technicians can remotely help their clients with wrap pattern changes, PLC (programmable logic controller) and HMI (human-machine interface) program updates and adjusting variable frequency drive parameters.
“Many companies are downsizing and may not have the necessary support on-hand to maintain their equipment,” says Mutch. “This service gives them access to our experienced technicians with a higher response time. It further allows us to offer greater preventative care on their machines since we can quickly see what maintenance is required.”
Muller is a leading manufacturer of load containment solutions. Headquartered in Arlington Heights, IL, the company provides a single source to properly secure pallets. Muller’s highly regarded Octopus stretch wrapper line, along with other reliable equipment such as the Cobra and Raptor, provide customers with a wide range of solutions. Muller products are sold around the world under the brands Yellow Jacket, Haloila, Mima, GaleWrap, Lachenmeier and Lock n’ Pop.
For more information about Muller contact directly via e-mail at firstname.lastname@example.org, or by phone: 1-800-OCTOPUS (1-800-628-6787).