SoOPAK accentuates customer service and quality with new ISO 9001:2008 certification
Rigorous audit displays SoOPAK’s ability to consistently provide high-quality products and services ensured and upheld by the ISO standard.
TORONTO—SoOPAK, a leading North American short-run offset packaging specialist has earned its ISO 9001:2008 certification.
By having its procedures rigorously audited by this respected external body, SoOPAK demonstrates its ability to consistently provide products and services that meet customer and regulatory requirements and that the high principles of the ISO standard are being upheld. The firm has been certified since 2016.
“SoOPAK’s investment in the ISO 9001 certification sets us apart from our competition and demonstrates our continuing commitment to providing innovative, high quality, customer-focused packaging products and services,” says SoOPAK president YaJun (Carol) Jiang. “We are continually working to meet and exceed the expectations of our customers. By completing the ISO 9001:2008 certification, our management team at SoOPAK has demonstrated its willingness to emphasize our high standards of quality and customer service, which translates into great value and outstanding customer experience for all of our clients.”
The ISO 9001 is the world’s most commonly used quality standard that specifies the requirements for a Quality Management System (QMS) in business operations. The certification process, assessed by an independent accrediting auditor, attests that SoOPAK operates using globally recognized best practices in the areas of processes, documentation, and training to support its employees. The QMS impacts operations at all levels, from everyday administrative procedures, to delivery of products and services, sales and marketing, and committed customer service.
The standard is constructed around seven quality management principles (QMPs), as defined by the International Standards Organization (ISO):
- customer focus;
- engagement of people;
- process approach;
- evidence-based decision making;
- relationship management.
This internationally recognized standard is used by SoOPAK’s executive management team as a method of structuring its quality management procedures so that the team can run efficiently and effectively and most importantly provide the exceptional customer service that SoOPAK customers have come to expect.
SoOPAK is a leading manufacturer of short-run package production starting at 500 pieces. The firm offers custom food packaging, incorporating unique shapes, sizes and styles to meet a food vendor’s needs. Equipped with the most high-tech printing and post-press equipment and an experienced team, its products are of the highest quality, and are developed and delivered within 15 business days (or five to 10 on rush orders). Its high level of integration in product capabilities includes in-house prepress services, plate making, UV coating, embossing, and windowing capabilities. SoOPAK’s production process is extremely efficient and highly customizable making it the preferred choice for businesses across North America. SoOPAK offers its services to small business owners and large-scale corporations with some of the most competitive prices in the industry. Company information is available at www.soopak.com.