Pro Mach expands sales and support for Latin America
The new Pro Mach Mexico Shared Services business will open a sales, technical support, equipment, and parts stocking facility in Monterrey, Mexico, this summer.
MEXICO CITY — Pro Mach, a leading provider of integrated packaging and processing products and solutions for food, beverage, consumer goods, pharmaceutical, and other industries, has announced it is significantly expanding the support of its Latin American customers.
The creation of Pro Mach Mexico Shared Services expands in-country sales presence and technical field services to better support Pro Mach’s rapidly expanding customer base. The opening of the shared services facility in the Santa Catarina Industrial Park, Monterrey, Mexico will occur this summer (2015).
The Pro Mach Mexico Shared Services business will provide customers, distributors, and agents with aftermarket parts availability, custom stocking of consumables, training, equipment demonstrations, light assembly, and technical field support. Deploying parts and having regional services available, in country, means better overall productivity for customers. Pro Mach currently has four full-time Latin American technical support personnel, eight sales representatives, and a number of well-equipped channel partners supporting its customers in Latin America.
“The power of Pro Mach is that it ensures best industry practices from each of its brands in terms of research and development, engineering, manufacturing, back office services, and aftermarket support through the ProCustomer program,” says Pro Mach Mexico Shared Services director Adrian Hermosillo. “The Pro Mach Mexico Shared Services business will deliver a host of advantages to Pro Mach’s Latin American customers in ways far greater than any single brand could do on its own.”
Hermosillo, who has been in sales, marketing, and technical support for Axon for more than four years in the U.S., is a Monterrey native. He holds a B.S. degree in engineering from Monterrey Tech (ITESM) and an MBA from UNC-Chapel Hill, Kenan Flagler Business School. He will be responsible for all aspects of the Pro Mach Mexico Shared Services business, including facility management, importation of aftermarket parts, management of training services, equipment demonstrations, trade shows, and Internet-based marketing.
“Adrian is a Pro Mach veteran with exceptional knowledge of packaging technology and customer expectations,” says Pro Mach Business Process Group vice-president Mark Ruberg. “He brings superior engineering, sales, and support skills to his new position. Adrian establishes close personal relationships with customers, which is essential for success. He is an outstanding representative of Pro Mach, and we are proud that he will be leading our efforts for the new Pro Mach Mexico Shared Services business.””
Pro Mach is headquartered near Cincinnati, OH, with manufacturing facilities and offices throughout the U.S. Canada and Europe. For more information about Pro Mach, visit www.ProMachInc.com.