Berlin Packaging provides quality service division for customers
New service offering help to customers to optimize operations to drive production efficiencies—all part of Berlin Packaging's comprehensive portfolio of value-added services.
July 3, 2015 By Andrew Joseph
CHICAGO—Berlin Packaging wants its customers to work efficiently.
In an effort to make that a reality, Berlin Packaging—a leading full-service supplier of plastic, glass, and metal containers and closures—has created an industry-first Quality Service Division it sways will be dedicated to helping customers reduce waste, improve operational efficiency, and strengthen quality systems.
The new service is the latest in a series of value-added offerings—including package design, equipment financing, profit consulting, and international sourcing—designed to assist customers in bolstering their net income. All of these services are provided free of charge in exchange for new packaging business.
“We have built Berlin Packaging into a $1.4 billion company in part because we offer services to help customers grow their bottom lines and their businesses overall. Our new Quality Service Division adds to that powerful suite of services,” says Berlin Packaging chairman and chief executive officer Andrew Berlin. “We have been focused on quality since our inception and have been ISO Certified since 2004, but as we’ve helped more and more customers proactively improve their own quality systems, it made sense to establish this capability as its own division. This approach is unique in the packaging industry and a new way for us to thrill our customers.”
Staffed by a dedicated team of quality experts, the new division can identify weaknesses in customer processes, help establish quality systems to resolve them, and aid in proactive planning to prevent quality problems before they happen.
Capabilities include lean manufacturing assessment, kaizen event facilitation, specification development, and a host of industry-specific coaching, assessments, and applications that can be tailored to a specific customer.
One customer in the food industry, for example, used Berlin’s quality consulting to eliminate expensive manufacturing process bottlenecks in the operations of a recently acquired company. Berlin’s Quality Service Division team helped the customer minimize line downtime and reduce handling costs for rejects as well as other unnecessary production expenses by conducting a process flow analysis, a space-utilization evaluation, and a tutorial on filling requirements for the acquired company’s products.
“Relatively few companies have the in-house expertise to diagnose and correct production problems and operational inefficiencies that eat into profits, let alone to work proactively and hone the overall quality system. Our Quality Service Division steps into the breach, serving as a quality advocate for our customers,” explains Berlin Packaging director of quality Bryan MacKenzie. “This is as important in helping customers build profitability and competitive advantage as putting their products in the perfect package. We help our customers do both.”
For more information, companies can contact their Berlin Packaging Consultant or call 1-800-2-BERLIN to be connected to the nearest Berlin Packaging office. Company information may be found at www.berlinpackaging.com.
Image above from Berlin Packaging website.