Canadian Packaging

ABB to make digital services available free of charge to help customers maintain production

By ABB   


In view of the Covid-19 pandemic, ABB’s Robotics & Discrete Automation business will offer key software services free of charge. This way, ABB is working to help customers and partners keep production lines going and to enable businesses to continue to function while many are working from home.

Many companies can benefit from digital solutions that enable them to manage their production lines remotely and to keep robot systems running at optimal performance with less human interaction, particularly given the current need for social distancing and remote work. Digital tools can also be used to help customers continue to work and prepare for projects that will be ready to go as soon as everyone returns to the workplace.

From Friday March 27, ABB’s Robotics and Discrete Automation business will make key software services available free of charge to its customers until December 31st, 2020.

Among the services included are condition monitoring and diagnostics, asset management software and remote troubleshooting and monitoring of production lines for the delivery of important supplies. Click here to access all technology listed below.

Customers who already have access to the following technologies but want advice and guidance on how to utilize them have the opportunity to contact their local ABB representative.

The software being made available free of charge includes:

ABB Ability™ Connected Services – Condition Monitoring & Diagnostics

ABB’s Connected Services platform monitors the health and performance of single robots or entire fleets, helping cus-tomers to monitor and run robot systems at optimal performance remotely. ABB Ability™ Connected Services pro-vide actionable intelligence that allows service experts to address is-sues that could lead to costly unplanned stop-pages before they occur.

Key features include:

  • A secure 24/7 monitoring and diagnostics service
  • Identification of the most frequent failures
  • Condition Monitoring and trend analytics for mechanical units and controller measurements
  • Immediate critical alarm notifications via e-mail
  • System snapshot in case of alarm for fast root cause analytics
  • MyRobot and alarm dashboard with actionable information
  • Virtual training support during office hours


RobotStudio is ABB’s simulation and offline programming software, offering a complete digital replica (digital twin) of physical assets or systems so you can see what’s going on in your production line re-motely. ABB’s RobotStudio offline programming tool enables users to create, simulate and test a complete robot installation in a virtual 3D envi-ronment without having to visit or disturb their actual pro-duction line. All RobotStudio functionalities, including all Powerpacks and CAD convertors, digital twin and Virtual Reality meetings will now be available free of charge.

Virtual Technical Support

If technical support is needed, we can offer free virtual technical support enabled via video (Skype, Zoom, Teams). To access this support please contact your local ABB representative.

ABB (ABBN: SIX Swiss Ex) is a technology leader that is driving the digital transformation of industries. With a history of innovation spanning more than 130 years, ABB has four, customer-focused, globally leading businesses: Electrification, Industrial Automation, Motion, and Robotics & Discrete Automation, supported by the ABB Ability™ digital platform. ABB’s Power Grids business will be divested to Hitachi in 2020. ABB operates in more than 100 countries with about 144,000 employees.


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