Premier Tech Chronos launches the WECARE Guarantee
Premier Tech Chronos enhances the client experience with its WECARE Guarantee.
October 26, 2015
by Canadian Packaging staff
RIVIERE-DU-LOUP, QC – Premier Tech Chronos (PTC), one of the largest packaging equipment manufacturers in the world, launches the WECARE Guarantee.
“It reflects our code of conduct, symbolized by the word DRIVER, and demonstrates our belief that the client is the reason we exist and that we are committed to ensuring the success of his business,” explains vice-president of marketing and client services Simon Roy. PTC’s goal in implementing this code of conduct across the entire organization is to be renowned for customer care support by providing clients with superlative service.
Roy says the company created a contest to encourage team members to “share positive customer experiences and we reward them for this positive feedback. We also developed a training program for our team members in order to enhance the client’s experience every time a client deals with us. “DRIVER is part of our company’s culture. It drives us to provide the best service possible and to enhance the client experience at all times. We aim to meet the highest quality standards, both in our actions and in our attitude toward our clients,” adds Roy.
Check out the video on YouTube for a peppy visual description of the WECARE Guarantee:
The Client Services team of PTC comprises a large group of specialists passionately dedicated to after-sales services. No other parts and service supplier can provide the same level of quality and expertise. The team’s main goal is to ensure that its clients have all the support they need and to help them reach the highest Overall Equipment Effectiveness (OEE): offering customers 24/7 free help desk support for life.
Premier Tech Chronos is one of the largest packaging equipment manufacturers in the world. Well-known in the flexible and rigid packaging industries, PTC offers specific packaging machines as well as complete packaging lines for small- and large-scale production. Its wide product portfolio includes bagging machines, valve bag fillers, FFS (form-fill-seal) machines, robotic case packing machines, robotic palletizers, bag palletizers, case palletizers, stretch wrappers, stretch hooders, and conveyors.
Visit www.ptchronos.com for more information.